Legal
Privacy Policy
Orbyt Service Platform. Last updated: March 2025
This policy applies only to the Orbyt Service platform (orbyt.com, the Orbyt product, and our apps). It does not apply to business websites built with Orbyt. Each business that uses Orbyt has its own separate privacy policy for their own website and their customers; those policies are different and are the responsibility of each business.
1. Introduction
Orbyt Service (“Orbyt,” “we,” “us,” or “our”) operates the Orbyt Service platform, a software-as-a-service (SaaS) platform that helps service businesses manage bookings, payments, customers, and operations. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our platform, website, and related services (the “Platform”). It applies to business users who subscribe to Orbyt, visitors to our marketing website, and others who interact with Orbyt. If you are a customer of a business that uses Orbyt (e.g., you booked a service through a business’s Orbyt-powered site), that business has its own privacy practices for your data; we process such data on the business’s behalf as a service provider. Please read this policy carefully.
2. Information We Collect
2.1 Information You Give Us (Platform and Website)
We collect information you provide when you:
- •Create or manage an Orbyt business account (e.g., business name, email, phone, address, billing details)
- •Add team members, providers, or staff to your account
- •Contact us for support, sales, or general inquiries
- •Subscribe to newsletters or marketing from Orbyt
- •Fill out forms on our website (e.g., contact, demo requests)
This may include: name, email address, phone number, business address, payment and billing information (processed by our payment providers), and any other information you choose to provide.
2.2 Information Collected Automatically
When you use our Platform or visit our website, we and our service providers may automatically collect:
- •Device and browser information (e.g., IP address, browser type, operating system)
- •Usage data (e.g., pages visited, features used, time spent)
- •Referring URLs and search terms
- •Cookies and similar technologies (see Section 5)
2.3 Data Processed on Behalf of Business Users
When your business uses Orbyt, you may input data about your customers (e.g., names, emails, phone numbers, booking details). We process this data on your behalf to provide the Platform (e.g., to send booking confirmations, process payments you authorize). In that context, we act as a data processor; your business is the data controller responsible for your own privacy notices and compliance with applicable law.
3. How We Use Your Information
We use the information we collect to:
- •Provide the Platform: Operate, maintain, and improve our services, including bookings, payments, and business tools
- •Account and Billing: Create and manage accounts, authenticate users, and process subscription and other payments
- •Communication: Send service-related messages, security alerts, and support responses
- •Marketing: Send product updates, offers, and newsletters (where permitted and with opt-out available)
- •Analytics and Improvement: Analyze usage to improve the Platform, fix issues, and develop new features
- •Safety and Legal: Enforce our Terms of Service, protect the Platform, and comply with legal obligations
4. Information Sharing and Disclosure
We do not sell your personal information. We may share information in these circumstances:
4.1 Service Providers
We work with third parties who help us operate the Platform (e.g., hosting, payment processing, email delivery, analytics). They have access to information only as needed to perform their functions and are contractually required to protect it and use it only for our purposes.
4.2 Business Users and Their Customers
Data that you or your end customers provide through the Platform (e.g., bookings, customer details) is shared as necessary to provide the services you use (e.g., with payment processors when you charge customers).
4.3 Legal and Safety
We may disclose information if required by law, court order, or government request, or when we believe disclosure is necessary to protect the rights, safety, or property of Orbyt, our users, or others.
4.4 Business Transfers
If Orbyt is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any material change in ownership or use of your information.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- •Keep you logged in and remember your preferences
- •Understand how the Platform and website are used
- •Improve performance and security
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform or website.
6. Data Security
We implement technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including encryption, access controls, and secure infrastructure. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on where you live, you may have the right to:
- •Access: Request a copy of the personal information we hold about you
- •Correction: Request correction of inaccurate or incomplete information
- •Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
- •Opt-Out of Marketing: Unsubscribe from marketing emails via the link in our messages or by contacting us
- •Data Portability: Request a copy of your data in a portable format where applicable
- •Object or Restrict: Object to or request restriction of certain processing where provided by law
To exercise these rights, contact us at the details below. You may also have the right to lodge a complaint with a supervisory authority in your country.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide the Platform and fulfill the purposes described in this policy. We may retain certain information as required by law, for dispute resolution, or to enforce our agreements. When data is no longer needed, we will delete or anonymize it in accordance with our practices and legal obligations.
9. Third-Party Links and Services
Our website or Platform may contain links to third-party sites or services (e.g., payment providers, social media). We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any personal information.
10. Children's Privacy
The Platform is not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.
11. International Transfers
We may store and process information in the United States and other countries where our service providers operate. If you are located outside these jurisdictions, your information may be transferred to and processed in those countries. We take steps to ensure appropriate safeguards where required by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on the Platform and update the “Last Updated” date. Material changes may be communicated by email or a notice in the Platform. Your continued use of the Platform after the effective date constitutes acceptance of the updated policy.
13. Contact Orbyt Service
For questions about this Privacy Policy or our data practices, contact us:
Orbyt Service
Email: privacy@orbyt.com (or support@orbyt.com)
Website: orbyt.com
By using the Orbyt Service platform or our website, you consent to the collection and use of your information as described in this Privacy Policy.